I'm passionate solving complex business problems through a human-centered methodology that delivers quantifiable results. I work with clients to create and define a customer- and employee-centric strategy through a creative and collaborative consultative approach, including workshop facilitation, persona shadowing, user interviews, focus groups, journey mapping, prototyping, ideation and usability studies. I joined Bluewolf after spending eight years in the insurance industry where I managed a portfolio of enterprise-level accounts.