I don't know if, as Tim Cook claims, innovation on the PC is dead, but it's for sure that tablets are fundamentally changing enterprise IT. Many organizations, such as the Air Force, which recently procured 18,000 iPads, consider the tablet to be the ideal form factor as it strikes a balance between workability and portability.

In Disney's "Tron" an evil computer program seeks to enslave all to the "system" while the hero Tron "fights for the users." This battle is being played out as tablets and other technologies put the power in the hands of users, enabling unprecedented agility. 

Here are 6 ways the tablet promises to alter IT and reshape the enterprise:

#1: No more treating customers like numbers. In recent years we've seen the human touch too often replaced by automation. Tablets have the potential to reverse this, so that we may see the human touch actually improved by technology. British Airways, according to reporting by Minda Zetlin, has given senior crew members iPads equipped with a customer service app that gives them real-time, detailed passenger information. So if you flew with British Airways last year and the flight attendant spilled coffee on you, the next time you get on they'll know to take extra care. According to Zetlin, British Airways continually solicits feedback from users for improvements, and regularly releases updates, such as the ability to quickly identify customers whose seats have been downgraded due to overbooking (so that they can take care not to spill coffee on them either).

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