September 8, 2014
“Consumers are 2X more likely to share their bad customer service experience than to talk about a positive experience.”
-2012 Global Customer Service Barometer
Innovative companies are realigning their business around the customer expectation, providing a personalized and unique experience. Customer service is playing a pivotal role in helping businesses successfully transition into the customer engagement economy.
But many companies still face an uphill battle when it comes to delivering an integrated service experience. In this white paper, we will discuss how salesforce.com’s Service Cloud is leading this shift into an innovative customer service experience for agents and customers alike.
Take a deep-dive into key functionalities of Service Cloud and learn how customers are leveraging these features to enhance the customer experience. Key features include:
- Agent Console
- Platform & Partner Ecosystem
- Reporting & Dashboards
- Queue Support
- Salesforce Communities
- Knowledge
Read the white paper to learn more.
