This June, Bluewolf kicked off a series of Cloud Innovation Summits in Denver and Boston with the help of salesforce.com and several other partners.  Hundreds of attendees flocked to marquee locations in both cities to attend a wide range of sessions that ranged from CRM governance to gamification to social approaches to customer service. What resonated most with the crowd?

Customer & Employee Engagement is key

Bluewolf’s co-founder and principal, Eric Berridge, discussed the importance of customer and employee engagement as a way to drive revenue during his keynote speech. Your customers are changing . . . how do you adapt to fit their needs, new technology and social media? Find out how engaged your customers and employees are by checking out these questions that will help you determine how they measure up.

#GoingSocial is more than just having a Twitter account

What if I told you that if I told you that you could win an Apple TV if you were the first person to retweet this blog post? Adding a competitive edge can increase employee involvement, which was discussed in the Gamifying Social Collaboration session. We asked guests to tweet what they are doing to drive collaboration in their organizations—check out the responses! The session delved into not only the importance of going social and how that can affect your business, but how you can turn your employees into a megaphone for your brand. Check out the Bluewolf Pinterest page for more info on how you too can turn your organization into a social enterprise. How is your company encouraging its employees to go social?

Keep an eye on the Bluewolf Events page for the next event!  Bluewolf Cloud Innovation Summits . . . coming soon to a town near you.