October 18, 2013
Challenge
IT-led innovation at Unisource was being hampered by the impact that frequent process changes had on its users who were focused on their core responsibilities. In addition, the volume of ongoing efficiency improvements to the Salesforce platform made it difficult for the CRM team at Unisource to remain informed about best practices for driving business value from the tool on an ongoing basis.
Solution
Unisource engaged Bluewolf Beyond to provide on-demand business and technology consulting services. The Bluewolf Beyond team helped Unisource with everything from bug fixes to strategic guidance on how to implement cloud apps, and has truly become part of the Unisource team.
Results
The partnership with Bluewolf Beyond has helped Unisource Worldwide intelligently manage technology innovation, enabling the company to consistently differentiate in a consolidating market by improving access to customer information. Unisource Worldwide plans to continue partnering with Bluewolf on key initiatives, including implementing Service Cloud across the company.
