More and more companies have shifted to cloud-based CRM systems. And while their implementations may have gone smoothly, many business leaders are left wondering how they can squeeze more ROI out of there CRM instances post go-live.

Angela Stewart was one such leader trying to maximize her company’s investment in their Salesforce instance. Stewart is the CRM Manager at Manhattan Associates, a global solutions provider for supply chain leaders. Following their implementation, Manhattan began working with salesforce.com’s Premier Success Plan for everyday support issues. However, Stewart knew Salesforce was more than a piece of software, but a chance to gain broad, holistic perspectives on their business processes and streamline everyday functions. Seeking new ways to further innovate on the platform, Manhattan engaged Bluewolf as a strategic consulting partner.

With Bluewolf Beyond for salesforce.com as a monthly subscription, Manhattan gained on-demand access to strategic business experts, consultants, developers, trainers, and architects. Bluewolf Beyond acted not only as an extension of their technical staff, but helped Manhattan generate and execute strategies to increase their Salesforce ROI. Bluewolf also provided an account manager who understood Manhattan’s unique organization.

Manhattan cites Bluewolf’s involvement as helping to increase communication and build trust with their internal clients. Furthermore, Bluewolf assisted in establishing an environment for continuous Salesforce innovation. And with such a close relationship with Bluewolf Beyond, Manhattan plans on continuing to call for new development ideas for organizational transformation.

Thinking about how you can squeeze more ROI out of your CRM system? Read the full Manhattan case study. We have many more success stories to share!