64% of companies will have 3 or more contact channels integrated with Service Cloud by 2016. 

But will the customer experience across those channels be consistent? 

Salesforce Service Cloud has made it significantly easier for many companies to integrate channels into a single system. Leading service teams are using this opportunity to ensure that no matter how many different channels a customer uses they have a complete view of that customer’s activity.

Learn why and how leading service teams are:

• Embracing omni-channel service strategies
• Taking steps to implement an omni-channel strategy

You will hear from two different customer service experts with decades of experience during this recorded webcast.

Paul Turner

VP, Customer Adoption

Bob Furniss

Director, Service Cloud Practice