November 4, 2015
In today’s customer-driven market, it’s easy to overlook the employee experience. But if companies allow customer focus to override their care for their employees, they will lose the very force that enables customer success.
The reality today is that there hasn’t been enough emphasis on the employee experience. Consider this: Bluewolf’s recent report showed that 70% of respondents say they have to enter the same data into multiple systems just to do their jobs. Just imagine the negative impact these duplicative and time-consuming efforts have on productivity and morale—or maybe you don’t need to imagine, because you’re experiencing this right now.
Employee experience matters. The modern-day employee was raised in a digital environment, where constant connectivity and mobile access is an inherent part of their lives. They are less tolerant of technology and business processes that aren’t as easy to navigate as the apps they use every day.
