The Coming Leadership Gap: The Answer May Lie In The Clouds

June 22, 2011

Businesses are correctly fixated on navigating a potential recovery right now, but they’ll shortly have bigger fish to fry. As the job market heats up – and this is particularly true for technology pros as IT staffing budgets continue to move toward pre-recession norms – the challenge of retaining top talent that companies are almost universally experiencing provides a preview of what is coming over the next few years. A competitive job market combined with mass retirement of baby-boomers means that when it comes to picking the best leadership for our companies, the pool is going to be small – really small.

For the generation poised to fill leadership spots vacated by boomers, this is going to be a mixed blessing. On the one hand, they’ll have plenty of opportunities to advance. On the other hand, they’re going to deal with a very high level of responsibility and all the stresses that come along with it without the benefit of the years of experience that your predecessors had.

However, sometimes things work out in unexpected ways. For example, the coming of this dreaded “leadership gap” is timed to coincide with another major development – domination of cloud computing in business - including break-through sales cloud and service cloud technologies. While most media coverage of this development fixates on cost savings, the cloud actually opens up a host of opportunities for an innovative and talented leader to compensate for lack of experience.

First, consider how cloud applications are enabling factors such as real-time data and analytics. There’s been much talk in the news lately about the high-hopes companies are placing on “big data” – the incomprehensibly huge amount of data that corporations have amassed over the past several decades and are just beginning to mine. Cloud-based analytics and reporting will enable the next generation of leaders to extrapolate, analyze and share a treasure-trove of information in real-time across global organizations. Contrast this scenario to the old school, where by the time the CEO gets the report, it’s half-way to ancient history.

This brings us to another much-discussed change which is very much rooted in the cloud – social media. If tomorrow’s leaders are flexible enough to eschew the traditional hierarchical communication of business in favor of flat, social-driven communication, they’ll be able to stay connected to the heart and soul of their organizations, stakeholders and clients in ways never even conceived of by their predecessors.
 
Of course, massive information access, no matter how timely, is only as good as the wisdom of the one who wields it. Fortunately, eLearning will allow the new leader to access training that is personalized to their very specific needs and can be digested conveniently along their very busy schedule. Additionally, eLearning platforms will increasingly enable context-based learning – training that directly addresses the challenges that leaders are facing at that moment.
 
For technology professionals, all this demonstrates the importance of understanding that IT will increasingly be at the front and center of business. There may be no substitute for experience, but tomorrow’s leaders are going to need every technological advantage they can get to try to make up the difference. So don’t get too comfortable in the basement – that’s not where you’ll be needed.
 
First Published on Examiner.com.

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