Challenge
TE Connectivity’s Product Information Center needed better tracking of leads and more visibility into individual transactions and call trends. TE also needed to make it easier for customers to do business with the company, creating an environment where the customer can get exactly what they want, when they want it, with little effort.

Solution
TE chose to replace Oracle’s RightNow offering with salesforce.com’s Service Cloud solution because of its native integration with their core salesforce.com platform. To optimize the customer experience, provide executive visibility, and drive employee adoption, TE turned to Bluewolf.

Results
TE Connectivity now has one platform for its sales and customer service teams. As a result, TE has been able to streamline efficiencies for case resolution, improve data sharing across teams, and create more transparency between the employee and the customer.

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