Challenge

To create an end-to-end business solution for managing customers, sales, ongoing implementations and internal resources. Create consistent quoting process for complex product catalog; improve sales forecasts and customer service; merge two company cultures, teams, business processes and systems into a single end-to-end solution; unite IT systems and reduce redundancy; take 8 disparate business systems down to 3 that act together as 1 to users.

Solution

Bluewolf and BigMachines delivered end-to-end process that accurately reflected SirsiDynix’s sales and project management process. A thorough blueprinting process allowed SirsiDynix to transform its business and get upfront buy in across all major stakeholders. It was a completely tailored SaaS solution: Salesforce.com enabled SFA & CRM, BigMachines enabled product configuration & quoting, and OpenAir enabled project management & resource planning. Signed contract to go live in 7 months.

Results

SirsiDynix is seeing a number of substantial improvements across the board: global company forecasting is now handled by a single system, forecasting accuracy has improved by 90% vs. previous systems, cross department collaboration and employee productivity have greatly improved, complex quotes are processed in days vs. weeks, and quoting accuracy has improved 60%. IT spending has decreased - 8 disparate business systems have been replaced with 3.