Challenge:

When Manhattan Associates went live on Salesforce, they wanted to make the most out of their investment. They wanted to engage a strategic partner that could help the company continue its innovation on Salesforce, and maximize its ROI. Instead of hiring a team of developers, Manhattan wanted to bring on  top-notch consultants who understood the ins and outs of Manhattan’s unique organization. Manhattan called upon Bluewolf Beyond to help them iterate on their new Salesforce CRM.

Solution:

Bluewolf Beyond acted as an extension of Manhattan’s technical staff. They helped generate and execute startegies that increased the company’s Salesforce ROI, as well as established an environment for continuous Salesforce innovation. Bluewolf helped Manhattan work through their Salesforce backlog quickly and efficiciently, and helped to establish a governance board that met each month to review major Salesforce innovations and changes.  Bluewolf also customized Salesforce modules that allowed employees to collaborate more easily.

Results:

Making consistent, minor changes has given Manhattan a lot of quick wins. They continue to release minor Salesforce enhahncements each month. Bluewolf Beyond has helped Manhattan to increase communication and build trust with their internal clients. Every change Bluewolf has made to the Salesforce application has shown quantifiable revenue or productivity gains. Bluewolf continues to develop new ideas for Manhattan that is helping to transform their organization.