Challenge

Dow Jones needed help creating a universal “customer hub” using the Force.com platform. The vast media company also needed ongoing customer support and development for its instance of Salesforce in the face of employee layoffs.

Solution

Bluewolf’s Agile consulting and Bluewolf Beyond managed services.

Results

Bluewolf launched a universal “customer hub” with advanced account search capabilities. Sales professionals are now more productive and the quality of data has improved (less duplication). There is improved IT staff productivity, even with staff reductions. Project scoping and requirements gathering process has dramatically reduced–as much as 75%.