Challenge

To customize existing CRM application to enhance task management capabilities and streamline information retrieval process. Additionally, Neff sought to create a single screen database of tailored customer contact information Increase flexibility in assigning and scheduling tasks across many end users and job sites.

Solution

Neff Corporation chose Bluewolf for its expert knowledge of salesforce.com custom solutions. Bluewolf customized Neff's CRM application with new user interfaces to improve usability, seamlessly integrated new screen designs with customer database, and completed project on time and under budget.

Results

Neff Corporation salespeople saw significant increase in productivity with the implementation of easy-to-use screen navigation. Call volume was improved by 10%, and there was an increase in work efficiency equal to 15 extra sales representatives without the added expense.