September 17, 2012
Salesforce.com customers are committed to cloud and social technologies, but they struggle to achieve maximum return on investment (ROI). That’s according to a new report from Bluewolf, a global agile consulting firm.
Its first annual “The State of Salesforce” review surveyed 300 Salesforce.com customers and also delved deep into intelligence from its own proprietary knowledge database that covers thousands of global engagements. Combined, Bluewolf discovered that 44 percent of Salesforce.com customers are embracing cloud and social, but they need help “bringing social to life in the enterprise.”
