I’m proud to share that Bluewolf was selected for Salesforce FullForce Master Program Certifications, which recognizes our success in implementing Salesforce Service Cloud, customer service expertise, as well as unique ability to offer differentiated solutions that optimize customer moments and drive business results. 

Being a part of a team recognized as a Fullforce Master Partner is pretty cool! In fact, it is green jacket cool. Let me explain…  

When I think of the word “Masters,” one thing comes to mind. The Masters — perhaps the most prestigious golf tournament in the world — played in Augusta, Georgia each spring. I have heard golfers say that winning the green jacket (the “trophy”) is the pinnacle of the golf world. The Masters is about the tradition, the course, the beauty, and the reputation; golfers say they are honored to be named as one of the best players in the world. It is a great achievement that salesforce.com has named us one of the best in the world, too.

When I joined Bluewolf just over two years ago, one of the key factors in my decision was Bluewolf’s global reputation: a salesforce.com Global Strategic Partner; a leader and innovator in customer service, support, and experience; and creator of the most comprehensive Salesforce report in the industry. Over the past 14 years, we have established a legacy as one of the top consulting firms in the world (don't take my word for it, see what IDC MarketScape has said).

With Bluewolf, I’ve had the opportunity to work with some of the best consultants and brands in the world. This designation confirms that our work has been both innovative and impactful — as we help our clients design systems that transform agents, executives, and customer experiences.

So, while the salesforce.com recognication and cerification is public, the real reasons are personal. Our consultants are experienced and passionate about their work, while our customer’s success drives our success. When anyone asks me, “Why should I choose Bluewolf?” I tell them there is one clear reason — our people! 

 

People like Greg Bistany, who helped American Red Cross design a way to manage complex business processes across multiple channels to allow customers to efficiently make reservations for life-saving training. Greg also helped American Red Cross allow partners to manage and track their success as instructors and administrators. Greg’s team designed Service Cloud to allow contact center agents to “see” the customer in a whole new way — a complete 360° view — to allow them to solve questions quickly.

And people like Donald Rahl, who helped Berkshire Hathaway Travel Insurance design a solution that not only provided deep insights into their customers, but also tracked success and usage to create a better revenue model. Don and his team worked on a tight timeline to allow BHTP to launch their new travel insurance product (AirCare), standing-up Service Cloud across six channels in just 90 days. 

And don’t forget Andrew Gross, a three-time Salesforce MVP who has led countless Service Cloud projects for some of the top brands in the world. 

I could go on and on, listing Bluewolf’s 98 Service Cloud certified consultants. So while this certification is about the aggregate success of the organization, the accolades are really for our people!

I have an amazing opportunity to lead a world-renowned customer service practice that is focused on improving the customer and agent experience of the top brands in the world. I could not be more proud! Maybe we need to institute a new tradition at Bluewolf. Do you think a blue jacket would be too obvious?

If you would like to speak to one of our service experts, don't hesitate to reach-out on Twitter, @bobfurniss. I would love to talk about how we can help with your company achieve success with Service Cloud.