MONTRÉAL, September 12-15, 2016 - Driven by an incessant objective to excel and innovate in the Salesforce Marketplace, Bluewolf hosted an internal Service Summit in Montreal, Canada. The summit brought together 35 creative minds from around the world and was designed as a creative space for our Pack to brainstorm about our Service Cloud solutions and offerings.

As always, Bluewolf is determined to stay in line with the latest Salesforce innovations and product plan. The first presentation of the Summit was delivered by Service Cloud product experts to get all participants in a service mindset.

Since joining the IBM iX family, we’ve focused on ensuring we can adapt to the scale of both the Enterprise Business Unit (EBU) and Commercial Business Unit (CBU) spaces. With this in mind, attendees dove into the Summit with the intention to create cutting edge solutions to help our prospects and customers take their businesses to the next level within the three Salesforce Service Cloud platforms: Service Cloud, Community Cloud, and Field Service.

We began with an exercise to come up with a catalog of Service Cloud solutions that could deliver a high level of time and financial optimization to our customers. Our goal was to compose packages that offer a quick-start implementation that could generate tangible results in a matter of weeks.

Our approach was to begin by looking through the lens of the customer. The group utilized key workshop exercises to discover important information about various personas and their needs prior to diving into any solutioning. As a result, we were able to deliver outstanding outcomes that were produced in what seemed like an unrealistic time frame at the start. Furthermore, as is often the case at Bluewolf, each of the three teams went an extra mile and came up with a revolutionary way to help our prospects scope and evaluate their project without necessitating a phone discussion.

Working hard was followed by playing hard. We all participated in a city tour Bluewolf style: fun, innovative, and full-speed. In other words, we did our Montreal sightseeing via scooter rides accompanied by perfect weather and perfect company. It was the perfect level of crazy.

To sum it up, the Service Summit was yet another amazing employee moment to add to Bluewolf’s collection. The service delivery team is very excited to share more details on the fantastic solution offerings our teams came up with during this productive 3-day workshop. We will be rolling it out to the public very shortly! In the meantime check out the latestThe State of Salesforce Report to discover how the best Service teams are leveraging the power of Salesforce today.