Like most government agencies dealing directly with the public, citizens expect state labor offices and unemployment agencies to deliver the same high-quality service as the private sector.

As a result, states are becoming more proactive in how they administer unemployment insurance (UI), using cloud-based products and services that are increasingly considered flexible and cost-effective solutions for improving workflow processes and maintaining compliance.

Bluewolf, a global business consulting firm, announced its Salesforce Fullforce-certified solution, AppealsTrak, an end-to-end management system that helps agencies streamline manual processes associated with administering unemployment insurance.

With AppealsTrak, workforce agencies can:

• Reduce the average processing time of appeals and overall case inventory.
• Gain a complete view of UI appeals including status, next steps and aging.
• Stay in compliance with federal statutes and streamline time-lapse standards reporting.
• Update processes on-demand to support changes in policy.
• Improve citizen and staff experience.

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