November 2, 2015
Salesforce dot com. Remember that upstart little CRM online platform that created affordable, intelligent customer management capabilities that defied the evil on-premise model?
Well, it’s now a multi-billion dollar service market that commands ERP-level rates, demands expertise that are in very scarce supply… and has driven a whole ecosystem of services upstarts and established providers all seeking to master the art of delivering salesforce-as-a-service. So without further ado, let’s hear from Blueprint report authors Khalda de Souza and Charles Sutherland on this escalating As-a-Service market:
Using our HfS Blueprint methodology with its crowd-sourced metrics for Execution and Innovation assessment criteria we found 4 Service Providers who belong in our Winner’s Circle for Salesforce Services today. The Winner’s Circle providers were: Accenture, Bluewolf, Capgemini and Deloitte. Some of the reasons these service providers came out on top included the way that account management teams guided clients into the “As-a-Service” world, the breadth of reach in capabilities in Planning, Implementation, Management and Optimization, the vision each provided around maximizing Salesforce effectiveness, the management of solution partners and the investments in tools, accelerators and industry solutions.
