April 28, 2011
I hear a lot from IT managers who get ticked off a little by the emphasis in media circles about the need for innovative thinking in IT. None of them deny the need, but most of them exist in reactive mode, and wouldn't have the time to innovate even if they had the resources.
So along comes commercialized IT--smartphones and social media--and managing a company's IT feels like cat herding. It becomes a dichotomy. IT folks, who love technology, almost resent the rate and manner in which new technology is hitting them.
In other words, the lines between business and personal communication are being blurred. So, as an IT pro, how do you navigate and leverage these new modes of communication and continue to keep both legal and the business happy?
