June 20, 2013
Salesforce.com has one of the most established partner ecosystems of any cloud application provider, and Forrester periodically conducts a Wave ranking that evaluates which ones are doing the best job.
This week, the research firm updated its assessment, identifying the 10 companies that it feels are best-equipped to handle integrations, customizations and migrations related to the CRM platform (and all the various other applications, cloud or otherwise, that plug into it).
Even though Salesforce.com has its own services division, the Forrester report suggests that this group is mainly limited to technical expertise. The report's authors write:
Salesforce.com itself does not have as much depth and breadth of industry expertise or program management, including governance and change management, as other competitors in its ecosystem — and it lacks some of the deep expertise in third-party products (such as SAP and Oracle) that are likely to be an integrated part of a complex Salesforce.com rollout.
With that in mind, Forrester used the following screening criteria to pick which companies it considers in its latest Wave ranking for Salesforce.com implementation partners. They include:
